How can we help?
Quick answers below; anything else, the chat bubble (bottom-right) answers most questions instantly, or send us a message — we reply within one business day.
Where is my report?
Every report you run is saved under "My reports" (the dashboard) on the device/browser you used — no account needed. If you paid, it was also emailed to your checkout email. Sign in with that email to access reports from any device.
What's the refund policy?
You only ever pay for a delivered report: if a report fails to generate after payment, you're refunded automatically (or your bundle credit is returned) — no need to ask. Because each report consumes real AI research the moment it runs, delivered reports are non-refundable. Check the full sample report before buying so you know exactly what you'll get; if something looks wrong with your report, message us below and we'll look into it.
How do I download the PDF?
Open your unlocked report and click "Download PDF" at the top — it opens a print-ready branded version; choose "Save as PDF" in the print dialog.
My report didn't generate.
Rare, but it happens with blocked or malformed listing links. You were refunded (or your credit returned) automatically the moment it failed. Try the link again later, or send it to us below and we'll look into it.
Do bundle credits expire?
No. Credits stay on your account until you use them.
Is the report financial or real-estate advice?
No — it's AI-generated informational research from public data, with flood/wetlands/demographics verified directly from government sources. Always verify independently and consult licensed professionals before transacting.
Message us
Refunds, report problems, billing — anything. We read every message.